Return & Exchange Policy


Gifting season is upon us! Be sure to check out our Holiday Return & Exchange Policy to get details and updates.

All returned or exchanged items must be unopened with original packaging and deemed by terra20 to be in original condition or unused before they can be accepted. Bedding, underwear, feminine hygiene products, cosmetics and jewellery are final sale.


Merchandise accompanied by the original receipt can be returned for a full refund up to 30 days after purchase. Refunds must be returned to exactly the same tender type, i.e. the same credit or debit card as the original purchase. Money back refunds are not permitted after the allowable 30 day return period. Returns after the 30 day return period will be refunded to a terra20 gift card.


Merchandise returned/exchanged without the original receipt will be refunded to a terra20 gift card at the current sale price.


Merchandise purchased with a terra20 gift card or returned with a gift enclosure receipt will be refunded on a terra20 gift card.


No refunds or exchanges after 90 days from date of purchase.


For audit purposes, terra20 asks that you provide us with your name, address and telephone number before we process any exchanges or returns. Valid photo ID may be required.